Posted: 18 June
The role
Job no: 529173
Brand: Cruiseabout
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service, Leadership
We're looking for an exceptional Team Leader to join our Indooroopilly Store and help turn customer travel dreams into reality.
Key Responsibilities
- Quoting, booking and invoicing cruise bookings and packages
- Ensure that KPIs are met and exceed monthly sales targets
- Maximise sales opportunities through upselling and cross‐selling
- Monitor and action all relevant mailboxes daily
- Maintain accurate and comprehensive product information to deliver and generate sales
Who are you?
- Proven experience working in a customer service environment and working towards sales targets
- Minimum 2 years of retail or wholesale experience in the Cruise or Travel industry
- GDS experience
- Exceptional focus on details, adept problem‐solving skills, and thrive under pressure
- Ambitious, highly motivated, and proficient in organising tasks efficiently
What you'll enjoy
- Exclusive perks: opportunities to participate in onboard ship inspections and enjoy cruise discounts for personal adventures
- Industry expertise: access to travel discounts and qualified for sponsored Familiarisation Cruises to explore new destinations worldwide
- Inclusive culture: a team culture like no other. FlightCentre Travel Group Australia is a certified Great Place To Work in Australia and New Zealand.
- Diversity & inclusion: we encourage all suitably qualified applicants, including Aboriginal and Torres Strait Islander peoples and others from diverse backgrounds.
- Career growth: tailored Learning & Development pathways and in‐depth training on cruise products.
- Staff discounts: employee‐only portal with over 350 retailers, health and wellness discounts, financial planning advice, employee share plan and more.
- Global opportunities: build a rewarding career across our network of brands and businesses, prioritising promotion from within.
- Health benefits: exclusive discounts on health insurance plans and access to an internal gym with our partner, BUPA.
- Mental health support: Employee Assistance Program for staff and families.
- Social events: regular awards nights, team building, industry events and the chance to attend global conferences.
- Social responsibility: corporate giving, volunteering, paid parental and volunteer leave.
- Sustainability: commitment to sustainable practices protecting the environment for cruising and tourism.
Equal Opportunity Employer
FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants, including Aboriginal and Torres Strait Islander peoples and people from diverse backgrounds, to apply.
Applications Close
Applications close on [date]. Please apply before then.
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