Team Manager
RAC WA, Joondalup & West Perth, Western Australia, Australia.
With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose‑led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being the driving force for a better WA.
Location: Joondalup and West Perth
Working hours: 37.5 hours per week between 7.30am and 8.30pm with a scheduled Saturday on rotation every 6 to 10 weeks.
What you will be doing
- Lead, coach, and inspire a high‑performing team to deliver exceptional sales and member experiences.
- Drive team performance through regular coaching, leadership routines, and KPI management.
- Motivate and develop team members to achieve sales, service, and engagement goals.
- Monitor quality standards and ensure compliance with product and legislative guidelines.
- Analyse performance reports to identify trends and implement improvements.
- Support business initiatives and change management activities.
- Build strong relationships with stakeholders, including Operations and support teams.
What we are looking for
- A seasoned customer service professional with leadership experience in a busy, multi‑tasking contact centre environment.
- Strong leadership and interpersonal skills with the ability to motivate and develop team members.
- Experience in managing KPI’s and coaching to drive improvement.
- Creating a cohesive and collaborative work environment.
- Excellent communication skills with the ability to listen and relate well to others.
- Ability to demonstrate empathy and resilience in difficult situations.
- Strong computer literacy and ability to use many applications at once whilst engaging conversations.
- A demonstrated capability to coach and align a team within set sales frameworks.
- A collaborative, adaptable approach and passion for developing others to ensure performance standards.
What can we offer you
- Access to exclusive RAC member advantages.
- – our flexible working program.
- A strong Diversity & Inclusion strategy.
- Generous discounts on insurance and free roadside assistance.
- In‑house health and wellness programs.
- Competitive salary + super, with the option to purchase additional leave.
- A vibrant Social Club with over 900 members.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. Applications close COB Friday 12th December 2025.
Referrals increase your chances of interviewing at RAC WA by 2x.
Seniority level
Mid‑Senior level
Employment type
Full-time
Job function
Other
Industries
Consumer Services
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