We're united in our belief that in banking, better can be bigger.
Your role as a Personal Banker is to deliver an exceptional experience by meeting customers' end-to-end banking needs.
Whether you're assisting customers with enquiries, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.
Key Responsibilities
1. Delivering Win-Win Solutions: Develop an expert understanding of customers' current and future goals, and design solutions that meet their needs, objectives and interests.
2. Constant Change: Educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
3. Personalised Lending Solutions: Explore tailored personal loans and credit card options, and help customers achieve their goals.
4. Lifelong Learning: Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and other learning opportunities.
* Building Connections: Support our customers, give back to the community, and make a positive impact while having some fun along the way.
This is a permanent, full-time position located in South Melbourne. The roster is 76 hours per fortnight.
To succeed in this role, you'll consistently deliver exceptional customer service and possess:
5. Proven ability to achieve sales results through solutions that truly meet customer needs.
6. Confidence to communicate with new and existing customers face-to-face and over the phone.
7. The ability to quickly build relationships and rapport with customers and colleagues.
8. Eagerness to understand and share what makes our bank different.
9. Drive for collaboration – mateship is crucial for us to work together and achieve our goals.
* Experience in consumer lending – a plus but certainly not essential.
You'll also get access to a great range of benefits, including health and wellbeing support, corporate university 'BEN U', and flexible policies.
We believe a diverse workforce supported by an inclusive culture is central to our success, and we're committed to recruiting the best people from all backgrounds.