Desktop Support Specialist Role
As a Desktop Support Specialist, you will play a pivotal role in delivering exceptional technical support to our clients. Your primary responsibility will be to provide high-quality service and resolve end-user issues efficiently.
This is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer experiences.
* Key Responsibilities:
* Provide expert-level technical assistance to end-users, ensuring prompt resolution of hardware and software issues.
* Troubleshoot desktops, laptops, tablets, and peripherals running Windows OS (10 and 11).
* Collaborate with cross-functional teams to ensure seamless delivery of services.
Required Skills and Qualifications:
To excel in this role, you will need:
* Excellent Communication Skills:
* A minimum of 2 years of experience in desktop-level 2 technical support, preferably in a corporate environment.
* Possession of ITIL v3 certification or relevant technical qualifications is highly valued.
Fundamental Knowledge:
You should have a solid understanding of:
* Windows operating systems (10 and 11)
* Azure AD and common enterprise applications (MS Office 365, Adobe)
* Peripherals (printers, POS terminals, barcode scanners)