We're looking for a passionate and detail-oriented eCommerce Coordinator to join our growing digital team. This role is an exciting opportunity for someone eager to accelerate their career in eCommerce by working with industry leaders in a fast-paced, innovative, and fashion-forward environment.
As an eCommerce Coordinator, you'll play a key role in ensuring our online store delivers a seamless, engaging, and elevated customer experience. You'll collaborate across Marketing, Creative, and Operations teams to support product launches, campaigns, and digital initiatives that drive growth.
Location: Alexandria, NSW
What You'll Do
Product & Merchandising
* Own the product enrichment process, ensuring all product data, imagery, and copy are accurate and aligned to brand guidelines.
* Manage categories, merchandising, and onsite navigation to optimise the customer journey.
* Upload and manage products in line with delivery schedules and campaign launches.
* Partner with Marketing and Trade teams to align categories with promotional strategies and search trends.
* Monitor stock levels and product performance, optimising content to drive conversion.
Promotions & Campaigns
* Set up, test, and launch promotions and offers in line with trade calendars.
* Support onsite content updates including homepage, landing pages, and editorial.
* Assist with engaging email and SMS campaigns, from briefing through to deployment and reporting.
* Collaborate with the CRM team to optimise automated flows and enhance customer engagement.
Performance & Reporting
o Deliver weekly performance reports with actionable insights across email, website, and promotions.
o Maintain and optimise onsite search for relevancy and customer intent.
o Conduct UAT (user acceptance testing) for new developments and platform updates.
Collaboration
o Partner with Customer Care to ensure help centre content is accurate and up to date.
o Work closely with cross-functional teams to deliver cohesive product launches and customer experiences.
What You'll Bring
o 1+ years' experience in an eCommerce role or a relevant tertiary qualification.
o Hands-on experience with eCommerce platforms (Shopify Plus highly regarded).
o Familiarity with PIM systems (AP21 experience a bonus).
o Knowledge of onsite merchandising tools such as SearchSpring.
o Strong understanding of email marketing platforms (Klaviyo or similar).
o Beginner-intermediate proficiency in Excel/Google Sheets.
o Knowledge of Google Analytics (GA4 beneficial).
o High attention to detail with strong organisational skills.
o Excellent communicator with a proactive, can-do attitude.
o A genuine passion for digital retail, customer experience, and fashion.
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