As a support specialist, you will oversee and implement automation systems across sales, manufacturing, and administrative operations.
Position Overview
This role provides technical support, maintains IT infrastructure, manages website and CRM systems, and ensures seamless integration of tools to improve efficiency across departments.
The ideal candidate will have experience in ICT support or automation systems and be proficient in Excel, Google Sheets, Make/Integromat, and CRM platforms.
Key Responsibilities:
* Systems & IT Support
o Provide technical support for hardware, software, and network infrastructure
o Maintain and troubleshoot CCTV, biometric, and security systems
o Support users with day-to-day IT needs, system setup, and troubleshooting
* Automation & Workflow Integration
o Design, implement, and maintain automated systems for customer sales workflow, workshop, and manufacturing production processes and customer engagement throughout each stage of the manufacturing and delivery process
o Use tools such as Excel (VBA), Google Sheets, and Make/Integromat to automate manual tasks and ensure system connectivity
o Integrate CRM systems with internal processes to improve sales, communication, and reporting
* Website & CRM Management
o Maintain and update WordPress websites, including booking systems and content
o Ensure data syncing between CRM, spreadsheets, and customer communication channels
* Administrative Process Development
o Develop and manage dynamic spreadsheets for stock control, quoting, and ordering
o Automate document generation and customer notifications
o Support back-end administrative tasks by streamlining and reducing manual workload
* Design & Marketing Support
o Design branded assets including vehicle decals, social media graphics, brochures, and digital ads
o Support marketing efforts with Google Ads setup and campaign maintenance
o Ensure all design materials align with brand identity and business goals
Key Selection Criteria:
* Essential Skills & Experience
o 3-5+ years' experience in ICT support or automation systems
o Advanced proficiency in Excel (including VBA/macros) and Google Sheets
o Strong experience with Make/Integromat and CRM platforms
o Working knowledge of IT infrastructure including networks, Windows OS, CCTV, and biometric systems
o Practical experience with WordPress website updates and integrations
* Desirable Skills
o Background in manufacturing, workshop environments, or automotive/caravan industry
o Familiarity with customer experience mapping and automated communication systems
o Experience in graphic design tools
o Basic knowledge of Google Apps Script, CSS, or Java