Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, New South Wales, Sydney
Crowne Plaza Sydney Darling Harbour is nestled in the heart of Sydney's vibrant Darling Harbour, where modern luxury meets warm hospitality. As part of the IHG family, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
The Role:
* As Assistant Night Manager, you will play a pivotal role in ensuring the smooth operation of the hotel during overnight hours.
* You will work closely with the Night Manager to support nightly operations of the Front Office and other departments.
* Your responsibilities will include ensuring guest satisfaction by handling inquiries, requests, and complaints professionally.
* You will assist with night auditing duties and financial reconciliations.
* You will oversee the safety and security of the hotel and its guests.
* You will lead and mentor the night team to deliver exceptional service.
What We're Looking For:
* We are seeking candidates with previous experience in hotel operations, preferably in a supervisory or managerial role.
* Strong problem-solving skills and the ability to remain calm under pressure are essential.
* Excellent communication and interpersonal skills are necessary.
* A passion for hospitality and delivering top-notch guest experiences is required.
* Flexibility to work overnight shifts, including weekends and public holidays, is essential.
* Knowledge of property management systems is an advantage.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for career growth and development within the IHG network.
* A supportive and inclusive team environment.
* Complimentary meals on shift and hotel discounts worldwide.
How to Apply:
If you're ready to take the next step in your hospitality career, submit your application, including your resume and a cover letter, detailing why you're the ideal candidate for this role.
Crowne Plaza Sydney Darling Harbour is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.