Residential Team Leader
Location: Wollongong and Illawarra region
Type: Full-time (with on-call)
Reports to: House Coordinator
Bring your disability support leadership to a role where you can focus on doing one home exceptionally well. Perfect step-up for an experienced Support Worker ready to move into team management—you'll get coaching, structure, and ownership of one house to build your leadership craft.
What you'll do
* Own participant documentation — keep risk assessments and participant profiles current, accurate, and actioned.
* Be the on-call lead — provide guidance and decision-making for urgent issues.
* Coordinate client care — liaise with healthcare providers and allied health; book and follow up on appointments; communicate changes to the team.
* Run team meetings — set agendas, track actions, and maintain momentum.
* Manage support workers — conduct regular informals and check-ins, coach performance, and uphold practice standards.
* Handle leave & admin — process leave requests, approve timesheets, and keep records tidy.
* Keep the house humming — oversee house maintenance and escalate repairs promptly.
* Recruit & onboard — manage new hires, schedule buddy shifts, and ensure a confident handover to the roster.
* Capture the work — complete meeting minutes for all stakeholder meetings and circulate actions.
* Build safe, reliable coverage — lead rostering to ensure skill-matched, person-centred shifts.
About you
* Minimum experience of 1.5 years in disability in SIL setting
* Minimum Cert III or Cert IV in Individual Support or Disability
* Experienced in complex behaviours including physical aggression, non-verbal and implementation of restrictive practices
* Calm, organised, and proactive — comfortable making decisions on-call.
* Strong communicator who can coach, give feedback, and bring teams together.
* Paperwork-proud: you keep documents compliant and up to date.
* Tech-steady: confident with rostering/timesheet systems and basic Office/Google tools.
* Current Driver's Licence and reliable transport.
* Must have Australian permanent residency or citizenship
Highly regarded (or willing to obtain): NDIS Worker Screening Check, WWCC (if applicable), First Aid/CPR, medication competency, infection control.
What we offer
* Clear leadership pathway — ideal progression for a seasoned Support Worker stepping into their first Team Leader role, with mentoring and structured on-call exposure.
* Supportive leadership, training, and clear practice frameworks.
* Real input into rostering, practice quality, and participant outcomes.
* On-call structure with allowances, plus opportunities to grow your career.