4 days ago Be among the first 25 applicantsJoin our team as a Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.This role is exclusively inbound, focusing on receiving and addressing customer inquiries without engaging in outbound dialling. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.About The RoleOnsite and full time, with no insurance experience necessaryProfessionally handle inbound customer calls with empathy and expertiseEnhance customer loyalty by delivering top-notch, personalised solutionsIdentify and address the root causes of customer concernsCollaborate with colleagues to ensure comprehensive customer supportAssist with policy renewals, changes, cancellations, and amendmentsAbout YouExhibit strong problem-solving abilities and excellent communication skillsPrevious experience in customer service or customer retention is advantageousPassionate about delivering exceptional customer experiencesAbility to thrive in a dynamic and fast-paced environmentDon't tick every box? Don't worry!We appreciate the value of transferable skills, so if you don't check every box, we still encourage you to apply.About YouiJoin Youi and embrace a different approach to insurance. From day one, we've challenged the Australian insurance industry with a focus on providing a superior experience for individuals. Our outstanding customer service sets us apart, and we attribute our success to the awesome people we employ. We value great personalities, authenticity, and hard work that deserves rewarding.Perks And BenefitsGreat work/life balance with set start/finish times22 days annual leave, plus volunteer leave, and yearly salary reviewsCareer progression opportunities – we believe in promoting from withinPaid induction training and ongoing career developmentAn awesome work culture that encourages creativity and celebrates diversityIdeally located surrounded by numerous eatery and retail optionsDiscounted insurance productsDiscounted gym memberships through Fitness PassportFree skin checks, flu jabs, and wealth mastery sessionsOnsite barber, brow bar, massage therapist, mobile mechanic and car detailingEnd of trip facilitiesCasual dress codeReady?At Youi, everyone's journey is unique. If you're hungry, curious, and resilient, you can chart your path to success. Our commitment to being a great company to work for and delivering excellent service underpins our success, and we invite you to be part of our story!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at Youi Insurance by 2xGet notified about new Customer Advisor jobs in Kuluin, Queensland, Australia.Customer Service Officer - Maternity LeaveSunshine Coast, Queensland, Australia 1 month agoSunshine Coast, Queensland, Australia 5 days agoCustomer Care Coordinator- Sunshine CoastMountain Creek, Queensland, Australia 1 month agoMaroochydore, Queensland, Australia 1 month agoPoint Arkwright, Queensland, Australia 13 hours agoSunshine Coast, Queensland, Australia 1 week agoCustomer Care Coordinator- Sunshine CoastMountain Creek, Queensland, Australia 1 month agoPart time Customer Care Coordinator- CoolumPoint Arkwright, Queensland, Australia 13 hours agoMaroochydore, Queensland, Australia 3 weeks agoMaroochydore, Queensland, Australia 1 day agoMooloolaba, Queensland, Australia 3 weeks agoCompulsory Third Party (CTP) Insurance AdvisorSunshine Coast, Queensland, Australia A$66,243.00-A$78,997.00 6 days agoCustomer Experience Agent/Vehicle DetailerMaroochydore, Queensland, Australia 5 days agoBirtinya, Queensland, Australia 6 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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