Head of Ticketing & Inventory Management
SPORTS TRAVEL AND HOSPITALITY LIMITED
Registered office: Level 40, Governor Macquarie Tower, 1 Farrer Place, NSW 2000, Sydney, Australia
Company number:
REPORTS TO: Account & Office Director, Sydney / dotted line to Group Head of Ticketing
OFFICE LOCATION: Sydney, Australia
CONTRACT TYPE: Fixed term (to end December 2027)
ROLE OVERVIEW
We are seeking an experienced Head of Ticketing & Inventory Management to lead the delivery of exceptional services for Men's Rugby World Cup 2027 Experiences. Based in Sydney, this role will oversee all aspects of ticketing and inventory, driving operational efficiency and service excellence to optimise processes and enhance the fan experience.
MAIN ACCOUNTABILITIES
* Ticketing Strategy Implementation: Lead the implementation and execution of ticketing strategies to optimise inventory and ticketing management in line with our contract obligations, contributing to a seamless event delivery operation, whilst maximising revenue and customer satisfaction.
* Inventory Control & Reporting: Implement structured inventory control processes to minimise risk and improve operational efficiency, while leveraging data analytics to forecast demand, monitor utilisation trends and provide actionable insights for informed decision-making.
* Inventory Maximisation: Collaborate with department leads to ensure a consistent approach to inventory maximisation and utilisation across all channels, driving efficiencies and commercial excellence.
* Systems Management: Oversee the use and optimisation of ticketing and inventory systems, ensuring accurate data, seamless integrations and troubleshooting where required.
* Supplier and Partner Management: Own relationships with key suppliers and partners (including technical system suppliers, Rights Holders, Local Operating Committees) to ensure consistency of messaging and clarity of operations.
* Ticket allocation and distribution: Coordinate ticket allocations by event, venue, package and category in partnership with the Group Head of Ticketing and local teams, ensuring compliance with all legal and contractual requirements.
* Customer experience: Guide the optimisation and implementation of fulfilment and distribution processes to enhance the fan experience and uphold service standards.
* Operational delivery: Oversee event-day ticketing and inventory operations as the key escalation point and decision-maker, ensuring smooth execution and rapid issue resolution.
* Risk & Contingency Planning: Develop and maintain robust contingency plans for ticketing and inventory disruptions, ensuring business continuity and stakeholder confidence.
* Process Improvement: Identify and implement opportunities for process improvement and growth across ticketing and inventory management, driving continuous improvement.
* Compliance & Governance: Ensure all ticketing and inventory processes adhere to regulatory, contractual and data protection requirements.
* Cross-Team Alignment: Ensure alignment between Sales, Product, Operations and Finance teams on inventory management approaches to maintain clarity and efficiency.
KEY EXPERIENCE
* Cross-Functional Collaboration: Experience collaborating with cross-functional teams (e.g. Sales, Operations, Product) to deliver seamless client journeys across the full sales-to-delivery lifecycle.
* Ticketing Systems Experience: A minimum of 3 years of experience with ticketing systems and processes for large-scale sporting events.
* Leadership and Strategic Planning: Ability to map out requirements, processes and resources needed to deliver on projects, and lead on the delivery across multi-disciplinary teams.
* Stakeholder Management: High-level stakeholder management with internal and external stakeholders to support operational and strategic goals.
* Operational Analysis and Execution: Strong analytical skills with the ability to apply data insights into daily operations, enhancing ticketing processes and customer satisfaction.
* Attention to Detail: Exceptionally high standards of accuracy across inventory management and communications, ensuring accuracy of data and clarity of communication.
DESIRABLE COMPETENCIES
* Technical Proficiency: Confident using multiple Inventory Management systems, digital platforms and office applications to manage various inventory and sales channels.
* Planning and Organisation: Manages multiple projects and priorities effectively, with strong time management skills and a proactive approach to logistics and deadlines.
* Communication: Effective communicator with the ability to foster teamwork across departments, ensuring seamless execution of ticketing strategies.
* Adaptability and Initiative: Highly adaptable and proactive, capable of managing multiple priorities in a dynamic environment.
A passion for sports is beneficial but not essential.
WHO WE ARE
STH Group is a Sodexo Live company, with offices in London, Miami, Auckland, Sydney and Melbourne, enabling a truly global reach and service offering.
Our Company partners with event owners to make the biggest sporting events in the world – even better From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime.
Through joining STH, you can be part of a motivated, high-performing team that thrive on the excitement of working to bring fans to the heart of the action at the biggest sporting events in the world. We have a collaborative and driven culture, that focuses on collective success and empowerment – maximising opportunities to be innovative in our service offering and ensuring development opportunities are fruitful for our team
STH Group identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a "one-team" mentality, culture-code and aligned directive.
* Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver.
* Spirit of Progress: We strive to be trailblazers, we seek continuous improvement and innovation in everything that we do.
* Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners and the communities in which we operate.
To apply, click on the 'Apply' button to the right of this page