An Independent education organisation is seeking an experienced IT Helpdesk Technician to provide Level 1–2 technical support to staff and students across the campus environment.
This role is responsible for delivering high-quality support, troubleshooting issues, and maintaining the stability of the organisation's IT systems and end-user devices. You will work as part of a collaborative IT team ensuring reliable access to technology that supports learning and daily operations.
* Salary Up to $80K + Super
* 5 Days a week, On-site
* Australian or NZ Citizen
* Must have WWCC (can be obtained later)
* Must pass Police Check / Reference Checks
WHO ARE WE ...
You will join a supportive IT team in an environment where technology plays a key role in enabling teaching, learning and day-to-day operations. The role offers a collaborative workplace and the opportunity to work across a broad range of technologies.
WHAT WILL YOU BE DOING?
* Provide Level 1–2 IT support to staff and students across the organisation.
* Troubleshoot and resolve hardware, software, network and device issues.
* Log, track and manage incidents through the service desk ticketing system.
* Prioritise support requests via phone, email and web-based tickets.
* Escalate complex issues to senior IT staff where required.
* Assist with maintaining and monitoring digital systems and infrastructure to ensure uptime and performance.
* Maintain documentation and contribute to improving IT support processes.
* Assist with system updates, maintenance and technology rollouts across the organisation.
* Deliver excellent customer service to internal users across the business.
* Service Desk / Ticketing systems
* Mac and Windows environments
* Microsoft 365 and collaboration tools
* Basic networking and infrastructure support
* Device management and system maintenance
To be successful in this role you will have:
* Minimum 4 years' experience in IT Support or Helpdesk roles
* Previous IT experience within an Education environment (essential)
* Strong troubleshooting skills across desktop, application and user issues
* Experience supporting Mac and/or Windows environments
* Experience using ITSM / Service Desk ticketing tools
* Strong communication skills with the ability to support non-technical users
* Ability to prioritise and manage multiple support requests
* A proactive and customer-focused approach to IT support
Please apply online or email your CV directly to. For further information, call +61 485 860 659. Calls are welcome between 7 am and 10 pm. If unavailable, please leave a message and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only. You may also connect with me on LinkedIn: www.linkedin.com/in/adrianaortado.
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