Financial Systems and Operations Branch – Defence Finance Group
We are seeking individuals to provide exceptional customer service, resolve stakeholder issues, and process financial data.
Role Responsibilities
Deliver high quality customer service to achieve business outcomes
Respond to queries or escalated customer enquiries via telephone and email in a professional and timely manner
Follow procedures to accurately process invoice data verification to facilitate invoice payments
Demonstrate commitment to on-the-job training and participate in activities to build and maintain customer service skills, system knowledge and understanding
Work collaboratively and contribute to team goals and objectives, establish rapport and maintain internal and external relationships
Actively participate in business improvement and change management with a customer / client focus
Have a strong attention to detail
Actively listen, support colleagues and share information with your team
Respond to other duties as required and take directions from Team Leaders in a positive and proactive manner
Team Overview
Accounts Payable is a critical function within the finance department responsible for managing Defence invoices. The team plays a vital role in ensuring supplier invoices are processed accurately and paid on time, while ensuring adherence to government policies, contract terms and helping maintain strong supplier relationships. We provide a working environment that offers a diverse range of work, flexibility to be innovative, work with talented colleagues, and be guided and supported to ensure you always have everything needed to succeed.
Benefits
The flexibility to work in a range of locations across Australia.
A career pathway with comprehensive professionalisation and skilling programs to support your development.
Opportunities to work with visionary and experienced Financial processing specialists
A generous remuneration package, including 15.4% employer superannuation contributions, conditions of service, leave provisions and flexible work options.
The opportunity may arise to travel to other sites.
Working Hours
Standard business hours within the bandwidth 07:00am to 05:00pm (can be up to 07:00pm) Monday to Friday, excluding public holidays.
Ideal Candidate
Have a strong client focus with previous customer service experience and a flexible and positive "can do" attitude
Respond to other duties as required and take directions from Team Leaders in a positive and proactive manner
Understand and support the organisations vision and business objectivesli>
Understand and follow procedure, policies and processes to complete a range of tasks
Build and sustain positive relationships with team members and stakeholders and exercise good judgement in resolving queries
Actively participate in teamwork activities and operate as an effective team member
Be digitally aware and use technology to undertake operational work in a financial environment
Work well within a team based environment and seek efficiencies in processes
Is committed and focused on achieving objectives and takes responsibility for completion of work and seeks assistance when required.
Application Closing Date
Sunday 8 February ****
Reference Information
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