An exciting opportunity has arisen for someone to join our Executive team in a Full Time capacity as a General Assistant
Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.
The General Assistant works within the office environment to ensure all enquiries via phone and email receive an excellent level of customer service, providing information about Australia Zoo in a friendly and welcoming manner. Duties may vary from assisting with film crews, travel requests, itinerary and invoices, supporting the Fleet department, general project coordination, PR administration, reception support, completing general administrative tasks and assisting the General Manager.
A successful candidate will have a demonstrated ability to work in a high‑performance environment with the capacity to deliver all requirements of the role, a strong work ethic and the ability to set and maintain high standards within a team.
At Australia Zoo, assistants continually work towards providing our guests with the best possible service, doing so with enthusiasm and motivation toward their individual learning and training.
Responsibilities
* Check voicemails and coordinate information as required.
* Organise and manage schedules and calendars.
* Provide up‑to‑date general information for all enquiries about Australia Zoo.
* Answer all phone enquiries, including screening of calls and directing them to the appropriate department.
* Handle, record and distribute messages from phone enquiries.
* Record statistics on a daily basis.
* Coordinate information distribution throughout Australia Zoo departments.
* Apply correct radio communication methods using CB Radio and handheld radio.
* Prepare weekly reports.
* Escort media/film crews throughout the Zoo.
* Use computers, printers and software including Microsoft Word, Excel, Outlook, Firefox and Google applications.
* Facilitate communication between management and staff.
* Maintain the Lost & Found online register.
* General maintenance and cleaning of office areas.
* Keep up to date with the latest Zoo and animal information to pass on to enquiries.
* Assist with other duties as directed by senior management.
* Assist with crowd control and ad‑hoc tasks as required.
Full availability, including weekends, public holidays and school holidays, is required.
Qualifications
* Experience in a similar role.
* Experience in a travel‑based environment is preferable.
* A high level of interpersonal skills and the ability to engage, negotiate and communicate effectively with all levels of staff and guests.
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