Customer Support Specialist Role
A professional customer support specialist is needed to join our team in handling deceased estates cases. The role requires a deep understanding of complex banking processes and the ability to empathize with customers during difficult times.
* We are looking for a skilled professional who can build strong relationships with customers and external stakeholders through effective communication and process management.
Key Responsibilities:
1. Foster meaningful relationships with customers by providing high-level service, coaching colleagues on best practices, collaborating on change initiatives, processing payments accurately while maintaining compliance,'maintaining operational risk awareness', which involves ensuring that all business activities are conducted within established policies and procedures..
pA good computer skillset & multitasking capabilities are crucial for this position as you will be working closely together in dealing highly sensitive situations..
This is an opportunity to develop your skills further & become part of a close knit supportive team.,