Overview
Be the joy makers of the festive season. Become a Customer Success Facilitator (aka: Robot Wrangler!). Partner with Abi, our empathetic AI companion, and bring joy, connection, and comfort to residents in nursing homes and children's hospitals. Lead playful group sessions, spark meaningful one-on-one conversations, and help create moments of laughter, learning, and warmth while representing a brand dedicated to reducing loneliness through innovation.
What You'll Do
* Lead Engaging Group Sessions: Bring energy and fun to interactive activities with Abi — from games to simple exercises that spark conversation and connection.
* Create Personal, One-on-One Moments: Facilitate heartfelt interactions that make residents and patients feel seen, heard, and uplifted.
* Work Hands-On With Abi: No tech expertise needed — just confidence, curiosity, and a willingness to learn. You'll operate the robot, solve simple issues, and adapt quickly in a fast-paced environment.
* Adapt and Personalise: Read the room, understand participant needs, and tailor activities to make every interaction meaningful.
* Keep Sessions Running Smoothly: Manage timing, equipment, coordination with care staff, and offer helpful feedback to support continuous improvement.
* Be the Face of a Leading Robotics Company: Demonstrate professionalism, warmth, and our mission wherever you go.
Who We're Looking For
* Outstanding interpersonal skills
* Confident public speaker
* Comfortable learning new tech
* Energetic, outgoing, and community-minded
* Holds a valid driver's license; must be able to drive to various locations; kms reimbursed
* Able to pass a Police Check (required for aged-care settings)
* Bonus points: Background in psychology, anthropology, social work, drama/theatre, caregiving, or public speaking
We are looking for tech savvy and highly empathetic individuals who are eager to make a difference. Whether you've done similar work before or you're brand new – what matters most to us is your heart, your enthusiasm, and your belief in our mission to spread joy through technology.
If you're enthusiastic, compassionate, and excited about making an impact, we'd love to meet you. Join us and help create genuine moments of connection – one smile and one robot interaction at a time.
Location and Hours
Monday–Friday 9am–5pm across Melbourne metro areas. Head office based in South Melbourne.
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