Client support & relationship management role - work across varied industries
- Hybrid working - home & office-based
- Shift pattern is 10am - 6pm Perth Time
Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not for profit organisations.
Isentia is part of the Access Intelligence group. Access Intelligence a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences - from customers to stakeholders, politicians to influencers and the media.
**Role & Responsibilities**
- You will be the key point of contact for clients within your portfolio
- You will be responsible for the end-to-end servicing of clients' media requirements across all formats, including alerting clients to media items as they happen.
- Collaborate with the account management team and sales team to understand the needs of your clients.
- Regularly contacting and providing solutions to assist clients with their communications requirements.
- Monitor breaking news and alert your clients to relevant media issues
- Enjoy the variety of the media landscape and working within a high performing team.
**Key requirements**
- You are media savvy and have a genuine interest in news and current affairs with the ability to identify issues that are important to our clients.
- You thrive on building and developing meaningful client relationships
- You think on your feet, prioritise and can multi task in high pressure situations
- You are an excellent team player who enjoys a fast-paced environment
- You are a problem solver who will be able to identify potential issues for clients
- Previous experience working in a client success or customer service environment is desirable.
- Excellent command of English