The opportunity
We have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has previous experience working in Hotels & Resorts.
Who We Are
Arise Hotels & Apartments manages approximately 3,000 self-contained and contemporary strata-titled apartments. Arise currently has an extensive portfolio across Queensland, Victoria, and Adelaide, with further growth planned for 2022 and beyond.
As part of the Arise Hotel & Apartment group, there has never been a better time to join our rapidly growing company! We are a dynamic, positive, and committed team aiming for new heights in the industry.
What Your Week Looks Like
Your role will focus on providing high-quality customer service to our guests and residents during their stay. You will handle timely and effective email and phone communication, including answering inquiries from future and current guests. Additionally, you will manage check-ins and check-outs, ensuring the smooth operation of daily activities and enhancing the guest experience.
You will encounter challenging situations that require problem-solving skills, flexibility, and agility, all while maintaining the integrity and reputation of our brand.
What We Need From You
* Minimum of 1 year’s experience in a similar role
* Previous experience with RMS9 and Cloud Hospitality Software is advantageous
* Proficiency in Microsoft Office
* Strong problem-solving skills
* Resourcefulness and self-sufficiency
* Ability to anticipate needs, be flexible, and meet deadlines
* Excellent customer service skills
* Effective time management
* Strong written and verbal communication skills with attention to detail
What’s In It For You
* Career progression opportunities
* Immediate start
* Ongoing career growth within a expanding company
* Central location close to public transport
* Modern workplaces with high-end products
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