Overview
At Queensland Rail, connection is at the heart of everything we do. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.
Your Opportunity
As a Customer Service Attendant, you will play an integral role in providing world‐class customer service on the Spirit of Queensland and Rockhampton Tilt Train services, where you may be away for approximately 48 hours at any given time.
Responsibilities
* Creating a memorable onboard customer experience
* Delivering a food and beverage service, including servery/cafe duties and trolley service
* Managing storage, preparation and heating of food and beverage items
* Performing general cleaning duties and maintaining food hygiene standards
* Ensuring passenger safety by reporting operational issues
* Processing payments via cash and EFTPOS
* Performing platform duties, including acceptance and handling of checked baggage, assisting with customer enquiries, and general cleaning of the platform/station area
Roster / Hours
This is a permanent full‐time position with a rotating roster of days, nights / overnights, weekends and public holidays. The roster will be provided one week in advance, so flexibility is essential.
Benefits
* Annual salary of $66,837 plus 12.75% super and applicable penalties and allowances
* Supportive team environment
* On‐the‐job training provided
Qualifications
* Previous face‐to‐face customer service experience; tourism, transport or hospitality industry experience is highly advantageous
* Ability to work independently and as part of a team
* Strong work ethic and willingness to go the "extra mile"
* Excellent communication skills and a customer‐focused approach
* Ability to think quickly, manage unexpected situations and perform under pressure
* Sound cash management skills
* Safety‐focused mindset
* Ability to perform occasional heavy lifting (up to 20 kg)
Required Certificates
* Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
* Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)
Supportive Workplace
Queensland Rail is committed to a diverse workforce that reflects the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. Everyone belongs at Queensland Rail.
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