Job Description
We are seeking an experienced ServiceNow Solution Designer / Technical Architect to lead end-to-end solution design across the ServiceNow platform. This role ensures architectural integrity, scalability, security, and alignment with enterprise business objectives. Integrations, CMDB, and platform governance are core components of the overall solution design responsibility.
The role acts as a trusted advisor to both business and technology stakeholders, supporting complex enterprise transformation initiatives.
Key Responsibilities
* Lead end-to-end ServiceNow solution design aligned to business, enterprise architecture, and platform best practices.
* Design scalable and secure solutions across ITSM, ITOM (TSOM), CSM, GRC, SecOps.
* Own solution integrity across workflows, data models, integrations, and platform components.
Platform & Technical Leadership
* Act as a technical authority for ServiceNow solution design and architectural decisions.
* Provide technical guidance to developers, solution designers, and implementation partners.
* Define and enforce design standards, patterns, and governance controls.
* Review and approve solution designs and implementation approaches.
Integration, CMDB & Security Design
* Design and govern ServiceNow integration approaches as part of overall solution architecture.
* Own interface-level design including data flows, mappings, payloads, and transformation logic.
* Lead CMDB architecture, data modelling, normalization, and ITOM alignment.
* Ensure solutions meet security, compliance, and access control requirements.
Stakeholder Engagement & Governance
* Partner with senior business, IT, and security stakeholders.
* Facilitate solution design workshops and architecture reviews.
* Support ServiceNow platform roadmap and strategic decision-making.
Qualifications
Required Skills & Experience:
Technical Skills
* Deep hands-on experience across ITSM, ITOM/TSOM, CSM, GRC, SecOps.
* Strong expertise in ServiceNow integrations (REST/SOAP APIs, MID Server, IntegrationHub).
* Strong CMDB design, data modelling, and service mapping experience.
Leadership Skills
* Ability to influence without direct authority.
* Strong stakeholder engagement and communication skills.
* Experience working in agile and enterprise delivery environments.
Certifications
* ServiceNow Certified Technical Architect (CTA) – Mandatory or strongly preferred.
* ServiceNow Certified Implementer: ITSM, ITOM, CSM.
Nice to Have:
* Experience with enterprise architecture and IT governance frameworks.
* Exposure to regulated or security-sensitive environments.
* Background in cloud platforms, DevOps, or enterprise integration patterns.
Additional Information
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well‐being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI‐driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
Equal Opportunity & Inclusive Hiring
NCS Australia is an equal‐opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Work rights and background checks
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.
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