Location: Brisbane, QLD, AU Perth, WA, AU North Sydney, NSW, AU
Technical Support Engineer
Location: Office-Based Australia / Home-Based Australia / Hybrid Australia
Position Summary
Join Bentley Systems' Global Product Support organization as a Technical Support Engineer, where you will work with world class engineering software used by infrastructure professionals around the world. In this role, you'll provide expert technical guidance across Bentley's product portfolio while collaborating with global teams to diagnose, troubleshoot, and resolve complex issues in real‐world enterprise environments.
This position is ideal for engineers who enjoy solving deep technical problems, working closely with customers, and continuously growing their expertise in networking, infrastructure, and enterprise scale systems.
Responsibilities
* Troubleshoot and resolve technical issues across Bentley's products through phone, email, and web‐based support channels.
* Work in a fast‐paced, highly collaborative global environment, partnering with users, developers, and cross‐functional teams.
* Analyze, isolate, and elevate complex software and networking issues when required.
* Diagnose connectivity, authentication, and performance issues across multi‐tier ProjectWise environments including client‐server communication, DNS, networking components, and environmental dependencies.
* Document solutions and contribute to internal knowledge resources and Bentley Communities.
* Participate in daily team stand‐ups, continuously improving processes and product understanding.
* Escalate unresolved issues to internal engineering teams with clear and structured problem analysis.
* Prioritize and manage support cases with timely updates, communication, and follow‐through.
* Reproduce issues in lab environments, including simulation of network topologies and application configurations.
* Share expertise internally and participate in community‐driven support initiatives.
* Continuously upskill on product updates, enterprise networking concepts, and troubleshooting techniques.
Qualifications
* 4+ years of technical support experience, preferably in SaaS, global or enterprise environments.
* Bachelor's degree in engineering, IT, Computer Science, or a related field.
* Experience supporting enterprise software platforms or document management systems.
* Excellent written and verbal communication skills, capable of simplifying complex topics.
* Strong troubleshooting mindset with a user centric approach and high emotional intelligence.
* Solid networking fundamentals: DNS, TCP/IP, firewalls, load balancing, authentication flows, client server connectivity, and general Windows networking.
* Ability to interpret logs, traces, and error messages to identify root cause across application, system, and network layers.
* Proven experience in log analysis, including troubleshooting using Wireshark and reviewing Fiddler logs.
* Experience with Microsoft SQL Server, Oracle, and Windows Server environments.
* Strong teamwork, documentation, and prioritisation skills.
* Experience supporting enterprise systems in complex, distributed, or segmented network environments.
* Familiarity with IIS, cloud based deployments, engineering/AEC software, or enterprise infrastructure tools.
* Hands on experience with ProjectWise infrastructure or similar large scale engineering systems.
* An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
* An attractive salary and benefits package.
* A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
* A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
About Bentley Systems
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner‐operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com
Equal Opportunity Employer
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
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