Assistant Night Manager – Crowne Plaza Melbourne Carlton
Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world‑class universities in the heart of Melbourne's Innovation District, the hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.
Set to be a highly sought‑after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carlton's culinary destination for those seeking a unique and exceptional dining experience. Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state‑of‑the‑art audio‑visual technology, while our private dining room offers an exclusive and intimate experience.
As an Assistant Night Manager, you will report to the Night Manager and play a crucial role in the pre‑opening journey of the hotel, supporting the set‑up of operational foundation, ways of working and culture of the department. Once the hotel is opened, you will be assisting with managing operations during night‑time hours, supervising the overnight staff, providing exceptional guest service, and ensuring the safety and security of the property. The Assistant Night Manager serves as the point of contact for guests and employees during non‑business hours, handling various tasks and issues that may arise during the night shift.
A little taste of your day‑to‑day
Upon commencement, you will be part of the pre‑opening team in the Front Office Leadership team, setting up the department for operations excellence by assisting with establishing SOPs, delivering trainings and ways of working. You will also help get the hotel ready to welcome guests, from guest rooms and public areas to technology and more.
Once the hotel is opened and operating, your areas of responsibility include (but are not limited to):
* Guest Services: Manage and deliver exceptional services during overnight hours, handling late arrivals, early departures, guest requests and issues, and in‑room dining.
* Team Management: Promote a collaborative workplace culture and support the Night Manager in supervising the Night Auditor and security, ensuring effective performance and adherence to standards.
* Financial & Audit Responsibilities: Perform and ensure the accuracy of the Night Audit function, reconcile accounts and transactions, and conduct IHG One Rewards audit.
* Reporting & Communication: Prepare and distribute key daily reports – including but not limited to financial and operational reports, house status, guest arrivals, guest feedback, duty manager log, and daily briefings.
* Security & Safety: Monitor security systems, conduct regular patrols, respond to incidents, and ensure a secure environment for all guests and staff.
* Emergency Management: Act as Chief Warden during emergencies in the absence of the Night Manager, following crisis management procedures to ensure guest and team safety.
What we need from you
* Minimum Diploma or equivalent.
* Minimum of 2 years of previous experience in a similar role and capacity, or closely related position in hotel operations. Previous experience in hotel opening or conversion is highly regarded.
* Computer savvy and adept at working with various auditing and reporting systems.
* Fluent in English, both spoken and written. Additional languages are a plus.
* Excellent communication, problem‑solving, and interpersonal skills.
* A passionate team player, able to work in a fast‑paced environment and prioritise workloads.
* Physically and mentally suitable for working overnight hours, and occasionally lifting heavy items.
* Availability over weekends and public holidays.
* Experience working with Hotel PMS, such as Opera PMS, Opera Cloud, RMS, HotelKey, etc.
* Legal right to work in Australia without restrictions.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the industry.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance and always welcome different backgrounds, experiences, and perspectives.
At IHG, as one of the world's leading hotel groups we've made a promise that we're here to deliver True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world.
Want to be part of the journey?
Join Crowne Plaza, one of the largest and best‑loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues, it is still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't meet every single requirement, but still believe you'd be a great fit for the role? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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