Job Role: Client Support Liaison
As a vital member of our scheduling team, you will handle a variety of calls on our Home Care Enquiry Line. You will assist Community Support Workers (CSWs) with client issues, scheduling changes, procedural matters, and system-related questions.
Key Responsibilities:
* Exceptional Communication: Answer calls on the Enquiry Line with a positive attitude, providing guidance, support, and exceptional customer service.
* Problem-Solving: Assist with troubleshooting ComCare issues, escalating as necessary through appropriate channels.
* Incident Management: Escalate and document incidents using Riskman and ensure client communication is recorded in the CRM.
* Scheduling Support: Monitor SharePoint queues for changes, cancellations, and leave requests, ensuring timely action and communication with relevant teams.