About the role
The City of Boroondara provides a drive through service for disposal of household and small business waste. This stand-alone role has a significant public facing component and is required to deliver a high level of customer service.
As an employee and representative of the City of Boroondara you will politely and professionally greet residents and small business owners and clearly direct them to the various waste disposal bins on site, collect payments and ensure an efficient experience is delivered for each customer.
The weekend service at our Kew Depot is from 10:00am to 2:00pm, and you will be required to work both days.
Key responsibilities of the role include
* Greeting drive through customers at the gatehouse
* Directing customers to the various waste disposal bins
* Boom Gate operation
* Attention to detail and accurate recording of services rendered
* Educating customers about the Council's service and accurately advising on what can and cannot be disposed on-site.
* Opening and closing the site to the public
About you
To be successful in this role you will have:
* Understanding and demonstration of best practice customer service
* Experience working in a fast-paced environment
* Cash handling and end of day cash balancing experience is desirable
* Experience using EFTPOS and customer touch screen technology is desirable
* Demonstrated compliance with security and audit processes
* A standout work ethic and know when to escalation matters to your manager
* Resilience with problematic customers
* A responsible attitude, you can be relied on and have a rack record of timely arrival at work.
Why Join us?
* A great team culture and a supportive and caring manager
* Active learning and development opportunities
* Generous parental leave and other leave entitlements
* Wellbeing programs, free flu vaccinations and skin checks
Employment requirements
To be eligible to secure a position, you must either be an Australian citizen, or has an Australian government issued visa and Australian residence status (for tax purposes) that allows you to reside and work in Australia indefinitely. Preferred applicants will be required to undergo a National Police Record Check, a Medical Check and a Working with Children Check.
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