Hotel Operations Director
The primary strategic business leader of the hotel, responsible for overseeing all aspects of operations.
* Embody and uphold the culture, service philosophy, and operational standards.
* Select, develop, and retain a high-performing, diverse team capable of delivering exceptional luxury service and operational excellence.
* Consistently exceed guest expectations by championing quality assurance, evaluating customer feedback, analysing guest preferences, and overseeing mystery shopper and service audits.
* Foster strong relationships through personal presence in the hotel and active involvement in sales activities and promotions to strengthen the hotel's competitive position.
* Collaborate closely with our Food & Beverage provider to ensure alignment with service ethos and operational goals.
* Lead financial planning and execution to meet or exceed annual targets, ensuring profitability and optimal return on investment.