Leadership and Service Delivery
The successful candidate will be responsible for leading our service delivery teams, ensuring contractual performance, compliance with laws and regulations, continuous improvement, human resources management, and business growth through strategic partnerships and innovation.
Key areas of responsibility include:
* Developing, monitoring, and reporting on an operational plan aligned with the client's strategic objectives;
* Staying up-to-date with industry best practices, sector reforms, and opportunities;
* Ensuring compliance with licensing/accreditation requirements, risk frameworks, and promoting a culture of excellence;
* Maintaining contract compliance by ensuring service delivery, human resources, and expenditures align with contractual obligations;
* Providing reports and briefs to senior stakeholders on progress, risks, and key performance indicators.
Required Skills and Qualifications
* A bachelor's degree in social or behavioral sciences, social work, or psychology;
* At least 5 years of managerial experience in community services and housing sectors;
* Strategic leadership capabilities, including positive change management fundamentals;
* Management experience, government relations, funding, and growth across diverse portfolios;
* Knowledge of Commonwealth, State, and Local Government policies, programs, legal frameworks, and compliance;
* Contemporary understanding of service delivery approaches and principles for achieving positive participant outcomes;
* Strong drive, initiative, motivation, and outcome orientation, with the ability to think strategically and manage multiple priorities;
* Effective written and verbal communication skills, with the ability to build and maintain relationships and share knowledge within a team environment;
* Strong financial capability, with a focus on producing good financial results.