Authentically You
Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
JOB SUMMARY
Plays a significant role in the daily supervision of the banquet operations and the team, maintains sanitation standards, and assists the talent and all aspects of the events. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan.
CORE WORK ACTIVITIES
Managing Daily Operations
* Supervising and coordinating banquet staff activities during events.
* Ensuring banquet rooms are arranged according to client specifications and company standards.
* Welcoming and assisting guests to ensure their satisfaction.
* Effectively communicating with kitchen staff for prompt and efficient service.
* Maintaining cleanliness, sanitation, and organization of work areas. Addressing guest complaints and issues professionally.
* Assisting in event planning and execution, including setup and clean-up.
* Training and mentoring new staff members.
* Welcome and acknowledge all guests according to hotel standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
* Manage the daily operations ensuring that the talent is briefed on the service expectations.
* Ensure talent is working together as a team to ensure optimum service and that guest needs are met.
* Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
BENEFITS
* Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
* The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
* Discounts on food & beverage across all our hotels
* Recognition programs to keep you motivated
* Wellbeing & mindfulness programs to ensure you stay healthy
* Employee Assistance Program
* ‘Great Places to Work’ certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
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CTA TO LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.