Overview
Monitoring Operators/Contact Centre Operators sought for our Rydalmere (Sydney) team. The role is located in Rydalmere, within the Parramatta council area of Sydney. On-site parking is available, with a short bus ride to Parramatta train station.
About Us
A leading provider of fire safety and security solutions, Chubb Fire & Security Australia is driven to make the world a safer place. We uphold the value PROTECT PEOPLE FIRST and foster a culture of BUILDING GREAT LEADERS. We are part of the API Fire and Security group of companies.
About The Role
This role will be responsible for contacting customers when their security alarm activates. You will ascertain whether assistance is required and liaise with stakeholders including security guards, patrol companies, facility managers, customers and the Police. Candidates must be able to:
* Work in a fast-paced control room role actioning security alarm events and calls
* Multitask across a high level of prioritized alarm events and inbound calls
* Liaise with emergency services, security patrols and a diverse range of clients
* Work a rotating 24/7 roster
This is an award-based role (Security Services Industry Award) with multiple rosters to suit operational needs and personal preferences. Shift patterns are based around 4 on 4 off core teams (12 hour shifts of 2 days, 2 nights), complemented by supplementary rosters during peak periods. Projected earnings on our rosters are between $75,000-$85,000 working fewer than 180 days per year.
About You
* Strong customer service background, ideally in a contact centre environment
* Experience with call centre and/or inbound/outbound phone calls
* Experience with shift work (preferred but not mandatory)
* Australian or New Zealand Citizenship or Permanent Resident
* Team player
* Strong communication skills and computer literacy
* Calm manner, high attention to detail and a professional attitude
* Ability to work autonomously
* Career-focused professional
* Able to work shift work (12 hour shifts of 2 days, 2 nights, 4 days on, 4 days off)
* Able to work in a contact centre environment
* Able to hold or attain a NSW 1E Security License, Criminal History Police clearance and attend a Pre-Employment Medical
What We Will Offer You
* Excellent work-life balance – full-time work with approximately 180 days per year while earning $75k-$85k + Super
* 5 weeks annual leave and overtime opportunities
* Supportive team structure with all training provided
* Working for a global organisation offering job stability and a family-oriented culture
* Planning and support for progression within Chubb
* Access to Chubb Hub – an employee discount platform across shopping, groceries, health and wellbeing, leisure and entertainment
All applications and enquiries are treated with confidentiality. If you are being referred for a role, discuss our Employee Referral Program with your Chubb contact.
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