Customer Service Representative - Business Banking
Do Work That Matters
At CommBank, we support Australian businesses every day.
Our Business Banking Service (BBS) Contact Centre helps customers keep their operations running smoothly by providing fast, reliable service.
As a Business Banking Associate, you'll be part of a team that makes a real difference to business customers across the country.
See Yourself in Our Team
You'll join a supportive, customer-focused team and be the first point of contact for our business banking customers.
Every interaction you handle helps keep Australian businesses moving.
In this role, you will:
Provide premium technical and customer service support over the phone
Assist with transactional enquiries, account updates and business banking needs
Deliver fast, accurate solutions that support our customers' day-to-day operations
What You'll Bring
Strong customer service experience (essential)
A resilient, positive attitude in a fast-paced environment
Confidence using multiple systems and technologies
Clear communication skills and a genuine desire to help
Interest in banking/finance (desirable)
Ability to learn quickly and multitask effectively
No banking or finance experience required — we provide full training to set you up for success
Roster & Training
7:00am–10:00pm, Monday–Sunday
You will need to be available to work weekends on a regular bases (every 3–6 weeks)
Full-time role (38 hours per week)
In-office mandatory training, Monday–Friday, 9am–5pm
Hybrid working: first 6 months in-office to set you up for success, then enjoy a balanced 50% work-from-home / 50% in-office model
Start Date: Tues 27th Jan
Please note: this role is not compatible with face-to-face university timetables
Career Growth & Why This Role Matters
Strong development pathways supported by the BBS Academy, which trains 100+ new team members annually
Opportunities to become cross-skilled across other areas such as CommBiz, Merchant Enquiries and Corporate Cards
Clear capability frameworks to help you progress into roles across BPB, Relationship Management, specialist banking, leadership and the wider Group
Make real customer impact during crucial business moments
Work with modern systems in a supportive, inclusive team
Build highly transferable technical, service and problem-solving skills
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
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