For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state‐of‐the‐art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As a Housekeeping Services Room Attendant at The Star, you will report directly to the Housekeeping Services Supervisor and play a key role in delivering a positive and memorable guest experience. Through exceptional service delivery, a warm and approachable attitude, and a strong focus on efficiency, you will help ensure every guest enjoys a comfortable and seamless experience.
This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.
A few of your responsibilities:
* Deliver timely, efficient, and professional customer service in line with guest expectations and The Star standards
* Address guest enquiries and complaints with tact and professionalism, escalating issues and providing feedback to the Housekeeping Services Supervisor as required
* Clean and service guest rooms, apartments, corridors, balconies, and pantries to The Star standards, updating room status accordingly
* Handle guest belongings with care and respect at all times
* Provide high‐quality service to guests, customers, and team members in accordance with policies, procedures, and service standards
What we are looking for:
* Experience in a housekeeping function
* Ability to work in a team environment
* Time management
About you:
You take pride in delivering high standards of cleanliness and customer service and understand the importance of creating a comfortable and welcoming environment for guests.
You enjoy working as part of a team, communicate clearly, and approach every interaction with a friendly, respectful attitude.
What can we offer you:
* Complimentary meal on site every day including hot meals, sandwich bar and more
* Uniform laundered and ready for you daily on property
* Five weeks of paid Annual Leave for team members who meet the definition of shift worker
* Discounted parking + other transport options
* Up to 30% discounts across award winning restaurants and accommodation
* Lifestyle discounts including gym memberships, retail discounts and dry‐cleaning services
* Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
* Endless career growth and opportunities to learn and develop your career
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‐diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well‐being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality(2022‐24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE!
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