Australia perth contract negotiable**About the Role**
Join our team on a Lifestyle Roster, offering a balanced pattern of days and nights with extended blocks of time off. Embrace a schedule that grants two full weekends off out of four, alongside an additional week of annual leave per year. As a Support Technician, you'll play a pivotal role within our Perth Based Technology Centre, supporting our Remote Assets. Reporting to the Superintendent Training and Priority Response, you will be responsible for providing level 1 support for Operational Technology (OT) and Information Technology (IT) production systems, ensuring seamless operations and proactive monitoring for consistent delivery.
**Key Responsibilities**:
- Offer in-person and remote level 1 support for OT and IT production systems.
- Serve as the first point of contact for production system faults, ensuring timely follow-up and resolution.
- Proactively monitor and manage events to uphold critical production systems.
- Collaborate with dispatch, control, and support teams to resolve system faults efficiently.
- Rapidly deploy break-fix solutions to restore production system availability post-outages.
- Safely execute planned maintenance activities and minor improvement works.
- Maintain a focus on safety, customer value, and waste reduction.
- Manage computing peripherals, including hardware replacements and upgrades.
- Utilise ServiceNow for ticket management and escalation processes.
- Complete planned software installations and upgrades.
- Support BCP activities through regular backup facility checks.
**About You**:
- Self-motivated with strong communication skills.
- Proficient in problem-solving and troubleshooting.
- Technical aptitude in IT and/or OT environments.
- Detail-oriented with excellent prioritisation skills.
- Able to manage conflicting priorities and make decisions under pressure.
- Resourceful in escalating issues to higher support tiers for quick resolution.
- Enthusiastic about driving continuous improvement initiatives.
- Exposure to ITIL framework and ServiceNow is advantageous.
- Ability to work calmly under pressure and manage high workloads effectively.
**Desired Skills and Experience**:
- Basic understanding of Networks and Hosting systems.
- Familiarisation with Fleet Management Systems.
- Ability to isolate issues within layered systems.
**Match the selection criteria? Click the "APPLY" button now