Company Description
Healthcare Australia (HCA) is the leading healthcare recruitment solutions provider of nursing staff, aged/disability care workers and medical specialist placements in Australia with operations in every state and territory.
Job Description
As an Operations Consultant in our business you will have an important role to:
* Efficiently respond to inbound calls and emails from our healthcare clients to help them fill evening and overnight shifts (i.e. a Nursing Manager within a hospital), ensuring satisfaction and a seamless placement process through effective communication and customer service.
* Contact our amazing nursing candidates – placing them into these evening/overnight shifts often at short notice.
* Ensure this process follows our required compliance (which we will train you on) and follows all legal and statutory requirements.
This role offers 4–5 shifts per week (30 hours min) with a focus on afternoon and evening availability – 7 days a week. You'll be part of a dedicated team that supports our healthcare clients with after‑hours staffing needs (including weekends). Your shift typically starts at 1:00 PM or 3:00 PM, so it's important that you're comfortable working exclusively during these times across a mix of weekdays and weekends.
Sure, we're looking for someone who...
* Has strong customer service and relationship‑management skills—experience in a commercial call centre, sales or recruitment environment (bonus points if from multi‑site service businesses or target‑driven environments).
* Has great verbal communication skills as evidenced when you discuss this role with us.
* Has a positive attitude and can work in a fast‑paced environment.
* Has experience in scheduling staff (desirable).
Any understanding of the healthcare, nursing or aged‑care sectors will put you at an advantage.
Benefits
* Birthday leave – your paid special day off to celebrate, relax and enjoy your birthday.
* Discount on BUPA Private Health Insurance – 7 %.
Apply Now
To be part of a brand with heart – helping connect people to meaningful work in Australia – apply for a role with us today. If you have any questions, please contact Dimitri Maras on *************@healthcareaustralia.com.au .
At HCA we are committed to embracing diversity and providing a safe working environment.
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