Senior Coordinator, Compliance Programs
Clerk Grade: 9/10
Employment Type: Ongoing, Full-time
Salary: base salary $129,464 - $142,665 per annum plus Superannuation
Location: Parramatta office (Hybrid work arrangements - Office attendance required 2–3 days per week).
This role sits within the NSW Fair Trading Division in the Compliance Programs team.
An exciting opportunity has arisen within NSW Fair Trading for a Senior Coordinator, Compliance Programs.
We're looking for a strategic and experienced compliance professional to develop and deliver education and engagement initiatives that strengthen regulatory capability across NSW. You'll work with stakeholders and industry to design programs and tools that build awareness, promote compliance, and support consistent and effective regulatory outcomes.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we've been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We're creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping "the new way" — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you're someone who:
1. Thinks deeply about the needs of people and communities
2. Is motivated by great outcomes, not just processes, and
3. Wants to be part of an organisation that's transforming how regulation works —
...then there's a place for you in our future.
Join us as we build a Fair Trading that's fit for the future — one that's customer-centred, evidence-driven, and proudly focused on public value.
About the Role
What You'll Do
* Lead the design, development and delivery of regulatory education and operational plans
* Manage projects that build stakeholder capability and promote compliance across regulated sectors.
* Develop and evaluate education materials, resources, and engagement strategies aligned with organisational goals.
* Provide leadership, advice and guidance to project teams to deliver timely, high-quality outcomes.
* Build and maintain effective relationships with industry, stakeholders and government partners.
* Evaluate program outcomes, identify improvement opportunities and report on performance.
To Be Successful in This Role You Will Have
* Strong stakeholder engagement and negotiation skills.
* Proven ability to manage multiple projects with competing priorities.
* Experience designing and delivering education or awareness initiatives.
* Excellent written and verbal communication skills.
* Strong analytical and problem-solving capability.
Essential Criteria
* Demonstrated experience in managing regulatory education or compliance programs, including project design, delivery and evaluation.
* Proven ability to lead stakeholder engagement and deliver initiatives that align with organisational objectives.
* Demonstrated leadership and team management capability, including mentoring and coaching others.
* Strong communication, negotiation and problem-solving skills.
* Ability to manage multiple complex projects, including financial and resource planning, within governance and quality frameworks.
When Applying
Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role's key capabilities.
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 30th March 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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