Job Title
We are seeking a skilled Field Technician to provide advanced onsite and remote technical support. As an escalation point for Level 1 engineers, you will resolve complex incidents in the field and support infrastructure and application environments.
About the Role
* Field Support: Provide onsite troubleshooting and resolution for escalated hardware, software, networking, and cloud service issues. You will perform root cause analysis and implement long-term solutions at client sites. Assist with server, network, and security-related tasks in the field under guidance from senior engineers.
* Lead and coordinate IT projects when not assigned to field support. Develop project plans, allocate tasks, and ensure timely delivery of project milestones. Liaise with clients and internal teams to define project requirements and deliverables.