Housekeeping Manager – Club Wyndham Surfers Paradise
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company. Our mission is to put the world on vacation, and we need an experienced Housekeeping Manager to lead our housekeeping team.
We are seeking an experienced Housekeeping Manager to join our team at Club Wyndham Surfers Paradise. The ideal candidate will bring a strong customer focus, exceptional attention to detail, and proven ability to plan, coordinate, and oversee all housekeeping operations.
Responsibilities
* Oversee daily housekeeping operations, including recruitment, training, scheduling, supervision, and discipline of staff.
* Conduct daily checks and periodic inspections of guest rooms, public areas, and housekeeping equipment to ensure cleanliness and maintenance standards are met.
* Manage ordering, storage, and consumption of cleaning supplies, linen, and guest amenities while controlling costs and staying within budget.
* Address guest complaints promptly, investigate issues, implement corrective actions, and ensure VIP and long-stay guests receive exceptional service.
* Work closely with Maintenance, Front Office, and Food & Beverage teams to ensure smooth operations, room readiness, and high service standards.
* Supervise laundry, uniform room, minibars, and specialized cleaning projects like deep cleaning and preventive maintenance.
* Ensure proper use and storage of chemicals, adherence to fire, hygiene, health, and safety regulations, and control of lost-and-found items.
* Conduct regular department meetings, share updates on policies, events, and improvements, and maintain clear communication with management and staff.
* Evaluate employee performance, provide coaching, recommend promotions, and motivate the team to maintain high productivity and morale.
* Manage documentation, prepare departmental reports, maintain key control, and ensure smooth handover of pending tasks between shifts.
How You'll Be Rewarded
* Subsidized Private Health Insurance (following successful probation completion)
* Professional development funding
* Discounted hotel stays across Australia, Fiji, New Zealand
* Birthday leave to celebrate your special day
What You'll Bring
1. Passion for people and ability to lead a diverse team in a busy environment with logistical challenges.
2. Strong organizational skills to ensure effective running of the department through planning, directing, controlling and coordinating all tasks and activities.
3. Proven track record in maintaining or improving cleanliness across a large area or property.
4. Attention to detail across cleanliness, maintenance, and general condition.
5. Experience in recruiting, training, and mentoring team members.
6. Understanding of productivity and working within budget constraints.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Join our global team and build a career where memories start with you.
Equal Opportunity Employer
We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and location of the position for which you are applying.
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