Join to apply for the
Technical Support Engineer
role at
Atlas Copco
.
Your role:
As a Technical Support Engineer (Specialist), your mission is to be the go-to expert for resolving technical issues, delivering onsite support and contributing to product and service enhancements, and you will also play a key role in training our field service teams in the field and in the classroom. You will report to the Technical Support Manager.
Responsibilities
Technical Support and troubleshooting: Resolving hardware, software and network issues with a high first-call resolution rate
Remote & Onsite Support: Using remote tools and ticketing systems to manage support requests efficiently
Documentation & Knowledge Sharing: Creating internal guides and training of staff to improve support processes
Hardware & Software Development: Installing and updating of systems across departments with minimal disruption
Montioring & Reporting: Tracking of system performance and generating reports for management
Customer Service & Communication: Mataining a high level of satisfaction, through clear, empathetic communication and effective problem solving
Qualifications
Technical Expertise: Proven ability in mechanical servicing, machine programming, and electrical fault diagnosis. Experience with Atlas Copco products is highly regarded.
Customer Focus: Skilled in building strong relationships and delivering positive outcomes, even in challenging situations.
Calm Under Pressure: Demonstrates resilience and composure when navigating complex or prolonged problem-solving scenarios.
Training & Mentoring: Confident in coaching and supporting diverse teams to build capability and share knowledge.
Travel Ready: Comfortable with regular national travel as an essential part of the role.
Benefits
Attractive Remuneration Package: Includes a competitive base salary, superannuation, your choice of a company vehicle or vehicle allowance, plus performance-based bonus potential.
Career Stability: Join a globally recognised, market-leading OEM with a strong reputation for long-term career opportunities and job security.
Diverse & Dynamic Role: Enjoy a mix of hands-on and strategic work with regular national travel, no two days are the same.
Ongoing Development: Benefit from continuous training and support, including access to international product experts and learning resources.
Location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco Branch in Seventeen Mile Rocks QLD, Australia.
Contact Information
Talent Acquisition Team: Emily Austin-Hones
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