DC Client Business Support Specialist
Homebush location, NSW
This role is open to only current Fujitsu employees.
We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
This role is responsible for understanding and responding to the needs of data centre customers at all locations across Australia.
This includes handling tasks such as quoting for additional work, service level reporting, invoicing and handling general enquiries.
The role holder will need to demonstrate business acumen and will need to engage with the broader Fujitsu teams and Data Centre clients. Furthermore, they will be involved with and support the Fujitsu Command Centre to ensure high levels of client satisfaction are maintained. This role offers hybrid working.
Location: Homebush preferred but flexible across Western Sydney or North Ryde location.
Key Responsibilities
Primary duties include:
* Quote preparation - Reviewing the scope of work, liaising with the local onsite team to obtain cost pricing, transposing scope and pricing into the appropriate quote template and issuing to the client.
* Client email enquiries – responding to client enquiries as directed.
* Preparing & issuing client communications.
* Invoicing – working with the Client Business Support Specialists to prepare and dispatch monthly invoices for all customers across the country.
* Client reporting –prepare and dispatch client reporting.
* Create and process Purchase Orders and Invoicing using the Corporate systems.
* Provide administration support to the data centre business and clients.
* Command Centre duties as required.
* Coordination with Accounts Payable and Invoicing Assistance/Coordination of customer SLA reports, meetings and minutes.
Requirements and Experience
Mandatory Experience:
* Experience using suite of Microsoft Office tools (Outlook, Word, Excel)
Desired Experience and knowledge:
* Ensure general knowledge of Fujitsu Policy and procedures, Service Level Agreements, Contracts, Pricing models,
* Fujitsu Internal Intranet, Internet reference sites
Personal attributes of:
* Very good written and verbal communication
* Well-presented and personable
* Ability to mix with persons from all and different areas of corporate structure
* Amenable and flexible
* Sense of humour and team player
* Quick learner
* Task owner – from start to finish
* Good attention to detail
* Accurate data input
Preferred Experience:
* Good communication skills, both verbal and written.
* Time management.
* Team player.
* Willingness to learn new skills.
* Able to work independently
Preferred Background:
Technical Competencies
* A demonstrated proficiency with Microsoft Office including Visio, Word, Excel and Outlook.
* Excellent verbal and written communication skills.
Non-Technical Competencies:
* Commitment to continuous improvement
* Politeness, professionalism and good presentation
* Effective communication skills
* Process and procedural based work methods
* Ability to adhere to agreed processes and procedures
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
* We put people first. We believe in the power of diversity to drive innovation and our Work accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
* We offer tailored career paths across our global organization to support your professional and personal growth.
* Our customers trust us. We have an excellent reputation across the region and globally.
* Best in class reward and recognition programs flexible work, volunteering leave and more.
* We live our values of aspiration, trust and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can view a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email
Search Firm Representatives Please Read Carefully
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
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