About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
About The Team
Social Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces.
Job Description
We are looking for a motivated and detail-oriented Helpdesk Operator to join our team full time on site and play a key role in supporting on site operations.
Responsibilities
As the first point of contact for internal and external clients, you will work with a team to handle raising and tracking work orders and ensuring their timely completion. This is an excellent opportunity for someone with strong communication skills and a proactive approach to customer service.
Key Responsibilities
Handle incoming requests for engineering support, creating and managing work orders in our systemEnsure all work orders are accurately documented, prioritised, and assigned to appropriate response and rectification timesTrack and monitor progress on open work orders, following up as needed to ensure completion within required timeframesCommunicate clearly and professionally with clients and internal teamsPerform a variety of other important contract administration tasks
Qualifications
Requirements
Australian Citizenship mandatoryPrevious experience in an administrative or helpdesk role desired (experience in facilities or engineering support is a plus)Strong organisational skills and attention to detail for accurate data entryExcellent communication skills, with a focus on providing clear, professional serviceAbility to multitask and work efficiently in a fast-paced environment Proficiency in MS Office