Overview
Insurance Operations Knowledge Specialist at SS&C; Technologies. Locations: Parramatta, Melbourne, Sydney, Brisbane | Hybrid.
What You Will Do
- Deliver quality multi-channel learning programs and experiences leading to cognitive learning, knowledge transfer, behaviour change, and competency attainment of team members across Insurance Operations.
- Deliver solutions to complex scenarios by working closely with vendors and technology teams.
- Engage with internal and external stakeholders; participate, organise, and chair meetings as needed.
- Develop and review process documents and internal knowledge management across MasterTrust to ensure processes are correct and aligned with business needs and regulator changes.
- Deliver facilitation work plans aligned with MasterTrust strategic priorities.
- Provide analytical assessments and make recommendations to improve learning experience and outcomes.
- Assist with project deliverables including product updates, process enhancements, and changes required by regulators.
What You Will Bring
- 3–5 years’ experience in the superannuation industry or a similar role.
- RG146 certification preferred.
- Solid understanding of superannuation processes and legislation.
- Basic knowledge of insurance within superannuation.
- Proactive, positive attitude and eagerness to learn; ability to remain calm and composed in challenging situations.
- Resilient and adaptable under pressure; commitment to maintaining and expanding product and process knowledge.
- Strong subject matter expertise in systems, legislation, and insurance industry trends; proven ability to build effective internal and external relationships.
Why You Will Love It Here
- Flexibility: Hybrid Work Model
- Income Protection Insurance & Salary Continuance
- Flexible Time Off for work/life balance
- Private Health Insurance discount, paid parental leave, and Death & TPD Insurance
- Commitment to diversity and inclusion
- Hands-on training including SS&C; University
- Discounts on fitness clubs, travel, and more
Additional Information
SS&C; Technologies is an Equal Employment Prospect employer and does not discriminate against any applicant or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws. Our careers page: www.ssctech.com/careers.
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📌 Insurance Operations Knowledge Specialist
🏢 SS&C Technologies
📍 Tasmania