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In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. This role will also be assisting with our showroom responsibilities which include demonstrating product trials, offering exceptional face-to-face customer support and many more.
Role Title: Customer Service - Administration
Hours: Monday – Friday, Full Time Permanent
Reporting: Branch Manager
Essential Skills & Qualifications
* Previous customer service or industry experience preferred, but not essential
* Adept at navigating computer systems to manage customer interactions and records
* Ability to analyse situations and think critically to find solutions to customer issues
* Excellent verbal and written communication skills
* Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
* Greet customers, virtually and physically, delivering excellent customer service with a sales-focused approach encouraging positive and strong rapport
* Maintain showroom inventory and presentation as required
* Create purchase orders with relevant clients, preparation of quotes and invoicing
* Resolve customer issues and concerns in an efficient manner
* Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
* Demonstrate product trials with customers in the showroom enhancing customer experience
* Assist customers with accurate and timely order placement, tracking, and processing
Benefits:
* Employee discounts on Aidacare health equipment products and services
* Quarterly incentive scheme
* Employee Assistance Program to support mental wellness
* Benefits package includes discounts for retail, insurance, gym and more
* Comprehensive training program to equip you with the necessary skills and knowledge
How to apply
Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
About the company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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