Claims Service Consultant Role Overview
This Senior Claims Service Consultant position requires a seasoned professional with expertise in large loss claims management, ensuring the effective handling of complex claims and applications of sound decision-making principles.
The successful candidate will be responsible for managing a portfolio of claims from validation to finalisation within predefined authority levels, providing clear communication to clients and adhering to industry standards.
Additionally, this role involves supporting capability development through coaching less experienced team members, reviewing claims and authorising payments, and maintaining knowledge of current legislation impacting claims management.
To excel in this position, candidates must possess at least 3 years of experience in large loss claims management, demonstrate technical competence, and have a proven track record of handling complex claims processes.
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About This Opportunity
We are seeking an accomplished Claims Service Consultant to join our team. As a key member, you will contribute to the success of our organisation by delivering exceptional service to clients, managing claims effectively, and developing your skills through ongoing training and mentorship.
This is a fantastic opportunity for individuals who thrive in fast-paced environments, enjoy solving complex problems, and are passionate about delivering high-quality results.
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Key Responsibilities
* Manage a portfolio of claims from validation to finalisation within predefined authority levels.
* Provide clear and timely communication to clients throughout the claims process.
* Review and authorise payments in accordance with established procedures and industry standards.
* Maintain up-to-date knowledge of relevant legislation impacting claims management.
* Support capability development through coaching and mentoring less experienced team members.
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Requirements
* A minimum of 3 years' experience in large loss claims management.
* Proven technical competence in claims management, including knowledge of current legislation and regulations.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
* Demonstrated ability to work independently and as part of a team, with a strong focus on collaboration and mutual support.
* Strong analytical and problem-solving skills, with the ability to interpret complex information and make informed decisions.
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What We Offer
We provide a dynamic and supportive work environment that fosters growth, learning, and career advancement opportunities. Our commitment to excellence and customer satisfaction drives our business forward, and we're looking for talented individuals like you to join us on this journey.
As a valued member of our team, you can expect:
* A competitive salary package that reflects your skills and experience.
* Ongoing training and development opportunities to enhance your knowledge and skills.
* A collaborative and inclusive work environment that supports your well-being and job satisfaction.
* The chance to work with a diverse and talented team, sharing ideas and expertise to drive business success.