Job Title:
Technical Expert
We are seeking a highly motivated and passionate Operations Engineer to join our Radio and Emergency Managed Services team.
This role is ideal for someone who thrives in solving problems, collaborating with stakeholders, and driving business improvement plans.
Key Responsibilities:
* Drive service restoration outcomes through compliance to prescribed standards, practices, procedures, operating level agreements, and service level agreements.
* Contribute to business improvement plans that drive operational and business performance to new heights.
* Support our improvement journey through the development of automation initiatives, process improvement, development, and documentation.
* Assist with service level reporting analysis and provide input into post-incident investigations as required.
Essential Experience:
* Experience with Cisco/Juniper system device management configuration and/or fault management.
* Ability to analyze and interpret operational performance and identify trends and opportunities.
* Stakeholder management and exceptional customer service skills.
* Experience in IP Networks.
* Scripting/Code development related skills (Python, SQL, Java script) and experience in building process automation.
* Able to learn and develop a technical understanding of our networks, infrastructure, and key processes.
* CCNA or CCNP certification.