ICT Change and Release Manager Role
This position is responsible for leading the coordination and facilitation of technology change, release & deployment management processes and procedures.
The ideal candidate will have a proven track record in managing complex IT projects, with expertise in IT service transition and IT Infrastructure Library (ITIL).
* Key Responsibilities:
* Coordinate and facilitate technology change, release & deployment management processes and procedures.
* Develop and maintain effective stakeholder management strategies to ensure seamless communication and collaboration.
* Collaborate with cross-functional teams to integrate IT service management processes and ensure smooth delivery of technology changes.
* Determine authorization of changes through thorough analysis and evaluation of relevant information from CABs and other sources.
* Maintain interfaces with all other service management processes to ensure integration and alignment.
Required Skills and Qualifications
To be successful in this role, you will need to possess:
* Proven experience: In coordinating and facilitating technology change, release & deployment management processes and procedures.
* Strong stakeholder management skills: With an ability to influence and persuade others to work towards a common vision or goal.
* IT Service Transition knowledge: With IT Infrastructure Library (ITIL) certification.
* Decision-making skills: With the ability to determine authorization of changes based on thorough analysis and evaluation of relevant information.
* Communication skills: With the ability to effectively collaborate with cross-functional teams and communicate technical information to non-technical stakeholders.