Job Title
Account Director
Job Description Summary
Are you a senior Facilities and Property Management leader ready to take ownership of a high-profile, complex portfolio? Cushman & Wakefield is seeking an experienced Account Director to lead a major NSW Government transport portfolio, overseeing a large-scale, multi-site operation and driving performance, compliance, and strategic outcomes. This is a critical role focused on strengthening service delivery, leading a high-performing FM & PM team, and positioning the account for long-term success.
Job Description
You will take ownership of a large, complex portfolio (~400 sites across NSW), managing a team of Facilities Managers and Property Management support functions.
With a strong focus on Facilities Management delivery, you will ensure operational excellence, drive continuous improvement, and enhance client outcomes within a safety-critical and highly regulated environment.
This is a high-impact role on a key strategic account, offering the opportunity to shape performance, influence outcomes, and drive long-term value.
Key Responsibilities
* Lead and mentor a team of Facilities Managers, Property Manager and offshore support ensuring high performance and accountability
* Oversee end-to-end Facilities Management service delivery across a large NSW portfolio
* Act as the senior client interface, managing key stakeholder relationships
* Drive contract governance, compliance, and performance reporting
* Identify and implement continuous improvement initiatives and value-add opportunities
* Manage financial performance including budgeting, forecasting, and P&L oversight
* Ensure all regulatory, safety, and contractual obligations are met
* Support strategic initiatives to strengthen account performance and outcomes
About You
* Extensive experience in Facilities Management leadership roles (essential)
* Proven ability managing large, complex, multi-site portfolios
* Strong people leadership experience managing multi-disciplinary teams
* Highly commercial with experience managing budgets and P&L
* Confident engaging with senior stakeholders and government clients
* Proactive, solutions-focused and driven to improve performance and outcomes
* Experience in government or highly regulated environments (desirable)
Why Join Us?
* Work on a high-value, strategic government account
* Opportunity to lead and elevate a large FM operation
* Play a key role in driving performance and future growth
* Hybrid working with strong stakeholder exposure
* Join a globally recognized organization with strong career pathways
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
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