UNE Partnerships are seeking a Student Services Officer to join our team in Armidale.
This role is perfect for someone who values making a positive difference in a students educational journey through thoughtful support and careful administration.
About us
Proudly affiliated with the University of New England (UNE) we are a leading Registered Training Organisation (RTO ****) providing quality distance, in person and online education to a diverse range of students and organisations around Australia and overseas.
We take great pride in the success of our students and we make a genuine commitment to helping our clients and corporate partners achieve the same.
The opportunity
As our Student Services Officer you'll be responsible for providing high-quality customer service and ensuring our students' enquiries are responded to promptly and effectively.
You'll thrive in this role if you are proactive, detail oriented and love working in a dynamic team
What we offer
Permanent employment with job security
Work type: Full time or part time available (minimum 3 days per week), negotiable for the right candidate
Flexible hybrid working: WFH Mondays and Fridays, on-site collaboration Tuesday-Thursday
What you'll be doing
Providing high-quality administrative and student support services
Processing student enrolments, attendance, course progress and records in compliance with RTO Standards
Assisting students with course information, timetabling and general enquiries
Supporting trainers and academic staff with administrative tasks
Maintaining student files, databases and documentation accurately and efficiently
Co-ordinating orientation, graduation and other student engagement activities
Liaising with internal departments and external stakeholders as required
About you
We're looking for someone who has:
Strong administrative experience with high attention to detail
Clear, confident verbal and written communication skills across all platforms
Demonstrated reliability and ability to work independently while balancing team collaboration
Excellent organisational skills with the ability to manage tasks with competing priorities and demonstrate adaptability where needed
Confidence using or learning AI tools to streamline student support and admin processes
Additionally, the following skills and background will be highly valued:
Experience in the VET sector (studying or working)
Familiarity with online learning environments or CRM systems
Appointment to this position is dependent on obtaining an employee Working with Children Check and a valid Police Check within the last 12 months.
Benefits & Culture
Flexible Hybrid Work: Tools and support to stay connected, collaborate confidently and maintain a healthy work-life balance
Competitive Package: Attractive salary and benefits
Time to Recharge: Enjoy four weeks of annual leave plus a Christmas shutdown; additional leave can be purchased
Impactful Role: Play a key part in shaping the future of vocational education; your work directly contributes to workforce development and student success in a values-driven organisation
Commitment to Wellbeing: Access confidential counselling through our EAP mental health resources and practical support for life challenges
Professional Development: Opportunities to grow and stay ahead in the industry including emerging technology and AI integration
Collaborative Environment: Work within a supportive team that fosters creativity, innovation and genuine connection
APPLY NOW
Applications closing Monday 17th November ****
Please apply online with your CV and Cover Letter (as PDFs) outlining your interest in the role and relevant skills and experience.
Our Commitment to Diversity
UNE Partnerships is committed to engaging a diverse workforce and creating an inclusive learning environment for students from all backgrounds and ability levels.
We strongly encourage applications from Aboriginal and Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA people.
We are happy to adjust our recruitment process to support accessibility needs.
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