The Company:
Our client is integral to the community, they support mature community members to live independently through flexible, person-centred home care designed around individual needs and real life.
The Role:
As a Service and Care Coordinator, you'll be the link between customers, families, internal teams and service providers - setting up services, managing rosters, and ensuring care is delivered smoothly and on time.
This is a fast-paced, hands-on coordination role where no two days look the same.
In this role, you will set up and coordinate services in line with care plans, conducting welcome calls to understand each customer's needs and preferences. You will post job requests and coordinate nurses and support workers, book services on behalf of customers, and manage ongoing schedules. Responding to last-minute changes and urgent care needs will be part of your day-to-day, as will liaising with customers, families, and service providers. You will maintain accurate records, meet service timeframes, and ensure that all care delivery aligns with quality and compliance standards.
About you:You are confident communicating with both customers and service providers. You are patient, customer-centric, and able to manage multiple priorities while thinking on your feet. You have a proactive, organised approach and comfortable with administration and working across systems are also essential to succeed in this role.
* Must have experience working within a service coordination, rostering, scheduling, or customer operations position
* Experience in aged care, disability or community services is highly regarded but not essential.
What's On Offer
* $75,000 + super
* Hybrid working (2 days in the office and 3 days from home)
* Rotating roster between 7am–7pm (7.6 hours per day)
* Occasional Saturday work (rotated)
* 2 weeks paid training with strong onboarding and support
* Start date of 10th March
If you feel you would make a great addition to the team, then please do not delay and apply now. For any additional questions, you may contact Stephanie on
***please note only shortlisted candidates will be contacted***