Requisition ID:
REQ636865
Employment Type:
Temporary Full Time, 38 hours per week until 15/10/26
Remuneration:
$1, $1,639.18 per week + 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)
Location:
Liverpool Hospital, Eastern Campus
Applications close:
15/02/26
Contact:
Joyce Nathaney - Director of Revenue on
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
The role is responsible to support with the implementation of key changes related to the NSW Health Guidelines "Medicare Billing for Privately Referred Non-Inpatient Services in NSW Public Hospitals", in non-admitted (outpatient) settings across South Western Sydney Local Health District (SWSLHD). The role will also be responsible for supporting clinicians and Outpatient administrative staff, and other key stakeholders, to embed these changes in outpatient settings across SWSLHD The Outpatient Support Officer also delivers education to SWSLHD clinicians and Outpatient administrative staff, and monitors and evaluates local business processes, systems, and service delivery to ensure sustainability. Furthermore, the position will support maximisation of Revenue and management of errors and rejections in PBRC.
Are You the Right Fit?
The ideal candidate is someone who excels in stakeholder and multidisciplinary team management, bringing a collaborative and solutions‑focused approach to supporting clinicians, administrative staff, and facility leaders. They should demonstrate proactive insight into business processes and possess strong attention to detail, ensuring accuracy across revenue, billing, and outpatient workflows. With a solid understanding of change management, the ideal candidate should confidently support the implementation of new systems, guidelines, and service delivery models. Their knowledge of outpatient business processes within NSW Public Hospitals, combined with a clear understanding of the Medicare Benefits Schedule and its application to non‑admitted services, enables them to provide informed guidance and education. They must show initiative, adapts quickly in complex environments, and consistently contributes to improving operational efficiency and compliance across the district.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
* Relevant qualifications, or equivalent experience, in administration support, customer service and, training staff in a fast-paced, complex environment.
* Demonstrated extensive knowledge of health insurance legislation, guidelines related to outpatient services, and the importance of Medicare billing in Outpatients for clinicians, healthcare organisations and health system sustainability.
* Demonstrated excellent verbal and written communication skills, including the ability to prepare and facilitate education and training, engage with clinicians, and effectively communicate to a wide range of healthcare professionals.
* Demonstrated advanced skills and experience in change management, clinical information systems (e.g. eMR, Mosaiq) and hospital based funding mechanisms (e.g. revenue, expenditure).
If you'd like more details, we're here to help.
* Position Information
* Applicants will be assessed against the criteria in the Position Description.
* How to Apply
* Read our application guide and tips for improving your application.
* Diversity, Culture & Inclusion
* We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact
* We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
* Aboriginal Workforce
* For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD- Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
* Financial Perks
* 12% superannuation
* Salary packaging and novated leasing via Smart Salary
* Annual leave with 17.5% leave loading (for full-time and part-time staff)
* One extra day off each month for full-time employees
* Work-Life Balance
* Flexible work options, including hybrid and varied hours (depending on the role)
* Paid maternity and parental leave
* Generous leave options like long service and carers leave
* Grow Your Career
* Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
* Health & Wellbeing
* Discounted gym membership through Fitness Passport
* Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
* Wellbeing programs that promote mental health, resilience, and balance
Additional Information
* Temporary visa holders
* May be considered if no suitable citizen or permanent resident is found.
* Vaccination Requirements
* All staff must meet NSW Health's vaccination and screening requirements before starting.
* Child Safe Employment
* South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.