Guest Services Manager Role
We are seeking a skilled and charismatic Guest Services Manager to lead our front office and guest services team with inspiration and vision.
This role requires exceptional leadership, communication skills, calm under pressure, and a solutions-focused mindset. If you have experience in guest services, possess strong leadership qualities, and are able to think on your feet, we want to hear from you.
Key Responsibilities
Provide inspiring leadership to the front office and guest services team
Resolve guest issues with empathy, urgency, and professionalism
Maintain high visibility in public areas during peak times
Collaborate across departments for seamless operations
Monitor service standards and coach team members for continuous improvement
Support payroll, scheduling, and administrative processes
Implement guest recognition programs and service recovery plans
Conduct training and support team development
Uphold property policies and ensure fair, consistent application
Assist with front desk duties during high-demand periods
Respond to emergencies and follow safety protocols
Qualifications:
Experience in guest services
Strong leadership and communication skills
Calm under pressure
Solutions-focused mindset
NNSW RSA certification
Full working rights in Australia