Overview
The JB Hi-Fi Group brings together three of Australia's best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. JB Hi-Fi Group is the perfect place to power your career, and we're excited to hear from you.
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Responsibilities
Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances
Work closely with stores and other teams to deliver a positive experience for the customer by facilitating escalated customer returns to HDC and effectively resolving customer return queries as required
Resolve credit claims with suppliers and escalate issues in line with established processes and provide information and input for business investigations, as required
Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance
Contribute to the management of effective processes and systems to ensure quality records management and data integrity
Work collaboratively with store teams to transfer knowledge of bulky goods returns processes
Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities
Other tasks deemed suitable based on knowledge and experience as required by Management
Qualifications
Year 12 education
At least 3 years operational warehouse experience
Proficient in Microsoft applications
Tuesday-Saturday availability
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
Job details
Seniority level: Entry level
Employment type: Full-time
Job function: Supply Chain
Industries: Retail
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