Job Summary
As a key member of our IT support team, you will be the primary point of contact for technical assistance in a dynamic government environment.
* Resolve complex technical issues via phone, email, or in-person visits to ensure high-quality customer service.
* Support device builds and installations, providing expert guidance to meet and exceed customer expectations.
Key Requirements:
* Demonstrate extensive experience in IT support with a strong understanding of ITIL practices.
* Effectively communicate complex concepts and ideas to diverse audiences.