WHO WE ARE
Think Asia Group owns and operates several airport F&B businesses in Melbourne and Adelaide airports. In 2022, we rolled out Hawker Bar Adelaide - the main Asian F&B offer in the airport, serving up a mix of Southeast Asian Favourites. We are now adding a second venue - Nom Nom Vietnamese, to open in the coming weeks.
We also manage other venues in Melbourne including, Cinque Terre & Amalfi Fresh Pasta Chadstone, Kolkata Cricket Club Crown Melbourne.
THIS ROLE/LOCATION
This role will see the applicant open Nom Nom, with an early start - 5 days, 4:00am. Applicants must be able to work weekends and Public Holidays.
The ideal candidate should have a genuine passion for hospitality and guest service and be able to inspire and motivate the team to consistently deliver outstanding service. They are capable of leading by example and setting high standards of professionalism and work ethic.
KEY RESPONSIBILITIES (but not limited to)
* Live, breathe and deliver our company values out to your team members
* Serve our valued customers with enthusiasm
* Reacts to service barriers to ensure smooth & efficient service
* Monitor and train on guest service to maintain high standards
* Provide training to the team on how to maximise sales through average check growth
* Ensures all tools and procedures are used/followed at all times to ensure consistent quality, and that team members are aware of these processes and trained accordingly
* Maintains store cleanliness standards including completion of daily, weekly and monthly cleaning checklists.
SKILLS AND EXPERIENCE
* Minimum 1 year of experience in a supervisory role within the café/restaurant industry
* Able to train and supervise Front of House team members
* Excellent communication, leadership and problem-solving skills
* A passion for great guest service
* A keen focus on processes and compliance & ensuring quality every time
* Ability to work on 7 days, including weekends and public holidays
OUR VALUES
Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
Service – We deliver exceptional customer experiences and we strive for excellence every time
Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favoristism
Quality– We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our customers & crew
Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities
WHAT WE OFFER
* Food and beverage discounts via our corporate venues.
* Opportunity for career growth and development in addition to ongoing daily training
* Ability to transfer to other venues within the Group
Apply now
Please note:
It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.